Momwell | FAQ

Therapy

I’m interested in therapy. What’s my first step?

Click “Get Started” on our website and follow the prompts to determine your eligibility for care based on your location and services you require. It will also collect information from you to help match you with the best therapist to suit your needs.
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Once your information has been submitted you will receive an email from our team with more information such as the cost of therapy, whether its any co-payment amounts if you are an insurance client that has been approved for in network services, out-of-pocket rates if you are a cash pay client.
You will also be directed to complete some intake forms and any other account set up steps in order to proceed.
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Once the forms have been completed and finalized you are then ready to be matched with one of our therapists. Our team will send a second email with a link to book your first therapy appointment with your matched therapist directly in our Momwell Healthie Portal.

How long does it take to get started into therapy with Momwell?

Once you complete the Intake process and submit your information our team will follow up with next steps via email within 24-48 hours. Then once you have completed the next steps outlined in our first email such as intake forms and account set up action items your next email from us with details about your matched therapist and a link to book should also be received within the same timeframe of 24-48 hours.
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Momwell Therapists are currently booking out at approximately 1-3 weeks ahead or less (location/therapist dependant).

That means that, should you be eligible, you can expect to be attending your first psychotherapy session in 1-3 weeks or less!

What can I expect from my first therapy session?

It’s normal to be a little nervous about your first official therapy session. Your relationship with your therapist is an important one, so in your first session, we will get to know you better! We’ll review your intake paperwork, and might ask about your birth, your feeding journey, your child(ren), your relationship, your support system, and any symptoms you might be experiencing. During this first visit your therapist will also take some time to understand your goals and what you want to achieve during therapy. Each therapist has a unique style and approaches this first session differently, but they all share the common goal of ensuring that you feel comfortable and determining your therapy needs.

Is virtual therapy effective?

Yes! Studies have shown that virtual therapy is just as effective as in-person counseling, and that satisfaction levels after a virtual therapy experience are just as high.

How much does virtual counseling cost? How do I pay?

Momwell offers In Network services in the following US States: California, Illinois, New York, Pennsylvania and Texas with more states being added soon. Check out our Insurance Page to see if we are in network with your insurance provider and how billing through insurance at Momwell works.
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For our Canadian clients, clients without insurance benefits, or clients who wish to proceed pay out of pocket until we are in network with their provider; therapy sessions are paid at the time of the service directly from within our Momwell Portal.
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A virtual counseling session costs between $150-$220 depending on the education and experience of the therapist. You will be required to add valid payment to your account before attending your first paid session. Payment will be processed at the end of each session using the card on file and an invoice will be emailed.

Where are your services currently offered?

Momwell currently serves clients across Canada and in the United States. We see clients in the following Canadian provinces:

Canada Provinces:

Ontario

Alberta

Manitoba

New Brunswick

Nova Scotia

British Columbia

‍

USA States:

Arizona

Florida

Georgia

Ohio

Virginia

Washington

Wisconsin

North Carolina

California

Illinois

New York

Michigan

Pennsylvania

Tennessee

Texas

To determine whether we offer services in your area or to request we add a service provider in your state or province, click “Get Started” on our website and enter your information.

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Do you bill insurance?

US CLIENTS:

‍Momwell is in-network with insurance providers in the following states; California, New York, Texas, Florida, Michigan, Tennessee, Illinois and Pennsylvania, with more being added soon. Visit our Pricing Page to see a full list of the insurance providers we are currently in network with and how the insurance billing process works.

Book a Free 15 minute consultation with a Care Coordinator to receive a full benefits check where they will provide you with all the necessary details about your coverage, such as deductibles, patient responsibilities amounts like co-pays or co-insurance and the cost of canceled or missed sessions.

If you do not have insurance, you wish to pay out of pocket or we are not yet in network with your insurance provider in your state you can still pay for therapy services out of pocket. Visit our Pricing page to learn about the cost of therapy and details about invoices.

CANADIAN CLIENTS:
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‍We currently do not bill insurance directly. We will provide you with an invoice that can be submitted to your benefits provider or insurance company for reimbursement. We do not guarantee that you will be reimbursed by your benefits or insurance for online therapy as each plan and policy is different.

Does my insurance cover virtual therapy?

Each person’s insurance or benefits coverage is different and therefore we can’t make any guarantees that virtual therapy services are covered.

Our team is a mixture of registered psychologists, psychotherapists, licensed social workers and licensed clinical counselors. To receive a benefits check if you are with one of our in-network providers or to better understand cash-pay invoicing, please select “Get Started” to complete our intake process and receive a follow up email from our team with all the information you will need to start care.

What is a mom therapist? Why do I need to see a specialist?

A mom therapist, or a maternal mental health therapist, has received additional training or experience in working with issues that impact moms–like birth trauma, feeding struggles, infertility or trying to conceive, postpartum depression, postpartum anxiety, matrescence, and adjusting to motherhood.

All therapists can offer you support. But motherhood comes with unique challenges, needs, and difficulties. Our mom therapists get it. They offer a safe and judgment-free space for you to express your feelings openly and honestly. They better understand the relationship between hormones and mood, and they are trained in identifying what is normal (and not normal) to feel during an adjustment to motherhood. They work with lots of moms and know what a "baseline” should look like.

All of our mom therapists are required to complete the PMH-C (certification in perinatal mental health) through Postpartum Support International when they join the team.

Our therapists understand women's health/mental health and will take your struggles and concerns seriously, without dismissing or minimizing them. And they are specifically trained to offer support specific to what you are going through.

Do your therapists only support motherhood struggles?

No, our therapists have experience and training in many areas beyond the adjustment to motherhood. Other possible examples are parenting support, relational support, partner support, career dissatisfaction, trauma training, etc.

Do you only work with moms?

No, we work with all parents and couples as well (state/province dependent).

Can I receive relationship support by myself?

Yes. Relationship work can be done as individuals or as a couple.

What is the difference between baby blues and postpartum depression?

Many symptoms overlap between baby blues and postpartum depression, including changes in mood or mood swings, irritability, crying, and fatigue. The biggest differences are the intensity and the length of time your symptoms last. If you have been experiencing symptoms for longer than two weeks, or if you are simply not feeling like yourself, we urge you to reach out. A mom therapist can help talk you through the differences and offer support.

How do I schedule/request an appointment?

Visit our booking page to book an appointment or login to your Momwell Healthie portal and click “Book Now”.

How do I cancel/reschedule an appointment?

To make any changes to a booked appointment, please login to your Momwell Healthie Portal and select “Want to confirm or cancel?”under the Appointments icon and then select cancel to cancel your appointment. Just a reminder that all appointments canceled less than 24 hours before their session time will be charged 50% of the session cost.

What virtual therapy software do you use? Is it PIPEDA/HIPAA compliant?

Momwell has our own integrated client portal called Healthie a HIPPA and PIPEDA compliant platform where clients can log in, view and join their appointments and also cancel and book new appointments all in one central location. For more information please read our privacy policy. You can login via the account icon at the top of the main website page or by visiting momwell.com/login.

How should I prepare my space for a virtual therapy appointment?

Given that your therapy appointment will be remote, your therapist cannot control the privacy of your space. Find a room that is quiet and tucked away for your video appointment (we recommend putting a noise machine on in the hallway for added privacy if your partner, family or co-workers are around.) If you live in close quarters and privacy is tricky, feel free to take your appointment from a vehicle in the driveway to ensure you can speak openly. If you are newly postpartum or have a young baby, feel free to have them present and feed, etc., as needed.

Is virtual therapy private?

We have worked hard to ensure that your visit will be private and confidential. We have taken all precautions to provide you with secure technology. It’s important to us that you understand the privacy of virtual therapy–for more information, see our privacy policy. To protect your confidentiality, make sure you are aware of your surroundings and log on to your session from a private space.

Will the appointments be recorded?

None of our appointments will ever be recorded or stored.

Courses and Guides

Does my child’s age matter?

Your child’s age doesn’t matter. The skills learned in our courses and workshops are applicable across all ages and stages.

Do I have to complete the material in a certain amount of time?

No! You’re in charge of how you complete the courses or workshops–you can learn at your own pace.

Would this be suitable for dads and partners?

Yes. The tools we cover in our courses and workshops are appropriate for all parents and caregivers.

Can I take these courses and workshops with my partner?

Yes, once you purchase a course, workshop or guide, both you and your partner will have access to the material. You can then choose if you’d like to watch together or separately.

Do I need to create an account to purchase workshops?

Our digital learning hub has a separate login from our therapy portal. As you go through the checkout process, you will be asked to create your Momwell learning account by entering some contact information and creating a password. From there, you can log in and access your purchased Momwell courses, workshops, and guides.

How do I access my workshops and courses?

You can access all Momwell courses, workshops and guides by visiting learn.momwell.com and selecting the workshops and courses tab.

Partnered courses and workshops can be accessed through the Mom Freely portal at momfreely.com/login.

How long will I have access?

When you enroll, you will have unlimited access to the course or the playback of the workshop. This means you can come back to the material at any time, as many times as you'd like.

Are your workshops and courses available worldwide?

Yes, all of our courses, workshops, and guides are accessible worldwide.

Do you offer refunds?

We offer a 7-day satisfaction guarantee for all Momwell courses. To request a refund, email us at hello@momwell.com

For our partnered workshops through Mom Freely, refunds will not be issued once you have taken part in the workshop or after 14 days of purchase.

For All The Rage, if you don’t love it, we will fully refund your purchase, provided that you have completed 50% or less of the course and have submitted a refund request within 14 days of your purchase. To request a refund, please email hello@momfreely.com.

How long are your workshops?

Both Momwell and our partnered workshops average around 90 minutes (including Q&A session).

The length of our Momwell courses varies depending on each topic. You can view an outline in the course description before purchasing. Our courses are broken into small, digestible lessons, usually between 10-15 minutes long.

Can you provide a professional invoice to submit to my health spending account or benefit insurance ?

Unfortunately, at this time our courses and workshops are not eligible for reimbursement. If this changes, we will provide an update here.

Community

I’m new here...Where should I start?

Welcome! We recommend starting by following us on Instagram, joining our Facebook group, and listening to The Momwell Podcast on your favorite platform. You can also visit our Learning Center to read blog posts on Mom Rage, overstimulation, surviving the first year of motherhood, and more. These free resources will allow you to discover more about what you need and find out more about our services!

Where can I access The Momwell Podcast?

You can stream The Momwell Podcast at momwell.com/listen or on your favorite podcast streaming platform.

Tech Support

How do I create an account?

All accounts are created the first time you book a Free 15 minute consult with one of our therapists.

Immediately after you book your appointment you will be redirected to create your Momwell portal account by entering some contact information and creating a password.
Then you will be asked to verify your email address and once that is completed you will be automatically logged into your account.
Once logged in you will find your booked appointment listed in your appointments section.

If you somehow missed the account creation step when booking your first appointment, you will not be able to join your session unless you go back to create an account.

To do that simply visit the login page, and click “Register” and fill in your information and follow the instructions to verify your email address.

How do I log into my momwell account?

You can login to your account in 1 of 3 ways:

Click the Account icon in the top right hand corner of the website
By visiting momwell.com/login
My clicking the “Log into Your Account” icon in any appointment or purchase confirmation or reminder email.

I cannot log in, what do I do?

If you have previously created an account with Momwell but are having issues logging in please first try resetting your password by going to momwell.com/login and clicking “Forgot Password?” entering your email and following the instructions sent to your email inbox. If that does not solve your account access issue please email hello@momwell.com and our support team will be happy to troubleshoot the issue and assist you to regain access to your account.

I cannot join my video session, what now?

For any technical issues when attempting to join your therapy session please first send your therapist a message in the chat room where your session takes place. This chat is a live and active chat where therapists and clients can exchange messages. These messages will remain in your chat with your therapist for the length of time you receive therapy with Momwell.
It is also where you will be automatically sent a link to join your session as soon as your therapist starts the session. This join link is only live for 15 minutes before it is archived.If you are not able to access the chat or are not receiving your therapist's messages or join links please email hello@momwell.com for support

How can I access my invoice?

Once your therapy session has been completed and finalized by your therapist you will be billed automatically for the session via the payment method added to the Billing section of your client portal. Once billed an email with your invoice will be sent to the email address associated with your account. To save the invoice for your records or to remit to insurance, simply right click in the email and select print and save the document as a PDF file.
If you have any invoice or billing related questions please email hello@momwell.com.

Getting In Touch

How can insurance/benefits providers contact Momwell?

If you are an insurance company or benefits provider, please call us at (289) 872-8309 or email us at hello@momwell.com.

How do I become a guest on the Momwell Podcast?

Please fill out our Podcast Guest Request!

I want to interview Erica–How do I contact her?

For all media interviews, please fill out our Media Request Form!

How do I schedule/request a therapy appointment?

Visit our booking page to book an appointment.

How do I cancel/reschedule an appointment?

To make any changes to a booked appointment, please click the Appointment Details button in your appointment confirmation email. Remember that all appointments canceled less than 24 hours before their session time will be charged 50% of the session cost.

Therapy

I’m interested in therapy. What’s my first step?

How long does it take to get started into therapy with Momwell?

What can I expect from my first therapy session?

Is virtual therapy effective?

Yes! Studies have shown that virtual therapy is just as effective as in-person counseling, and that satisfaction levels after a virtual therapy experience are just as high.

How much does virtual counseling cost? How do I pay?

Where are your services currently offered?

Momwell currently serves clients across Canada and in the United States. We see clients in the following Canadian provinces:

Canada Provinces:

Ontario

Alberta

Manitoba

New Brunswick

Nova Scotia

British Columbia

‍

USA States:

Arizona

Florida

Georgia

Ohio

Virginia

Washington

Wisconsin

North Carolina

California

Illinois

New York

Michigan

Pennsylvania

Tennessee

Texas

To determine whether we offer services in your area or to request we add a service provider in your state or province, click “Get Started” on our website and enter your information.

‍

Do you bill insurance?

Does my insurance cover virtual therapy?

Each person’s insurance or benefits coverage is different and therefore we can’t make any guarantees that virtual therapy services are covered.

What is a mom therapist? Why do I need to see a specialist?

All of our mom therapists are required to complete the PMH-C (certification in perinatal mental health) through Postpartum Support International when they join the team.

Do your therapists only support motherhood struggles?

Do you only work with moms?

No, we work with all parents and couples as well (state/province dependent).

Can I receive relationship support by myself?

Yes. Relationship work can be done as individuals or as a couple.

What is the difference between baby blues and postpartum depression?

How do I schedule/request an appointment?

Visit our booking page to book an appointment or login to your Momwell Healthie portal and click “Book Now”.

How do I cancel/reschedule an appointment?

What virtual therapy software do you use? Is it PIPEDA/HIPAA compliant?

How should I prepare my space for a virtual therapy appointment?

Is virtual therapy private?

Will the appointments be recorded?

None of our appointments will ever be recorded or stored.

Courses and Guides

Does my child’s age matter?

Your child’s age doesn’t matter. The skills learned in our courses and workshops are applicable across all ages and stages.

Do I have to complete the material in a certain amount of time?

No! You’re in charge of how you complete the courses or workshops–you can learn at your own pace.

Would this be suitable for dads and partners?

Yes. The tools we cover in our courses and workshops are appropriate for all parents and caregivers.

Can I take these courses and workshops with my partner?

Yes, once you purchase a course, workshop or guide, both you and your partner will have access to the material. You can then choose if you’d like to watch together or separately.

Do I need to create an account to purchase workshops?

How do I access my workshops and courses?

How long will I have access?

When you enroll, you will have unlimited access to the course or the playback of the workshop. This means you can come back to the material at any time, as many times as you'd like.

Are your workshops and courses available worldwide?

Yes, all of our courses, workshops, and guides are accessible worldwide.

Do you offer refunds?

How long are your workshops?

Can you provide a professional invoice to submit to my health spending account or benefit insurance ?

Unfortunately, at this time our courses and workshops are not eligible for reimbursement. If this changes, we will provide an update here.

Community

I’m new here...Where should I start?

Where can I access The Momwell Podcast?

You can stream The Momwell Podcast at momwell.com/listen or on your favorite podcast streaming platform.

Tech Support

How do I create an account?

All accounts are created the first time you book a Free 15 minute consult with one of our therapists.

Immediately after you book your appointment you will be redirected to create your Momwell portal account by entering some contact information and creating a password.
Then you will be asked to verify your email address and once that is completed you will be automatically logged into your account.
Once logged in you will find your booked appointment listed in your appointments section.

If you somehow missed the account creation step when booking your first appointment, you will not be able to join your session unless you go back to create an account.

To do that simply visit the login page, and click “Register” and fill in your information and follow the instructions to verify your email address.

How do I log into my momwell account?

You can login to your account in 1 of 3 ways:

Click the Account icon in the top right hand corner of the website
By visiting momwell.com/login
My clicking the “Log into Your Account” icon in any appointment or purchase confirmation or reminder email.

I cannot log in, what do I do?

I cannot join my video session, what now?

How can I access my invoice?

Getting In Touch

How can insurance/benefits providers contact Momwell?

If you are an insurance company or benefits provider, please call us at (289) 872-8309 or email us at hello@momwell.com.

How do I become a guest on the Momwell Podcast?

Please fill out our Podcast Guest Request!

I want to interview Erica–How do I contact her?

For all media interviews, please fill out our Media Request Form!

How do I schedule/request a therapy appointment?

Visit our booking page to book an appointment.

How do I cancel/reschedule an appointment?

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FAQ

What do you needhelp with?

Therapy

I’m interested in therapy. What’s my first step?

How long does it take to get started into therapy with Momwell?

What can I expect from my first therapy session?

Is virtual therapy effective?

How much does virtual counseling cost? How do I pay?

Where are your services currently offered?

Do you bill insurance?

Does my insurance cover virtual therapy?

What is a mom therapist? Why do I need to see a specialist?

Do your therapists only support motherhood struggles?

Do you only work with moms?

Can I receive relationship support by myself?

What is the difference between baby blues and postpartum depression?

How do I schedule/request an appointment?

How do I cancel/reschedule an appointment?

What virtual therapy software do you use? Is it PIPEDA/HIPAA compliant?

How should I prepare my space for a virtual therapy appointment?

Is virtual therapy private?

Will the appointments be recorded?

Courses and Guides

Does my child’s age matter?

Do I have to complete the material in a certain amount of time?

Would this be suitable for dads and partners?

Can I take these courses and workshops with my partner?

Do I need to create an account to purchase workshops?

How do I access my workshops and courses?

How long will I have access?

Are your workshops and courses available worldwide?

Do you offer refunds?

How long are your workshops?

Can you provide a professional invoice to submit to my health spending account or benefit insurance ?

Community

I’m new here...Where should I start?

Where can I access The Momwell Podcast?

Tech Support

How do I create an account?

How do I log into my momwell account?

I cannot log in, what do I do?

I cannot join my video session, what now?

How can I access my invoice?

Getting In Touch

How can insurance/benefits providers contact Momwell?

How do I become a guest on the Momwell Podcast?

I want to interview Erica–How do I contact her?

How do I schedule/request a therapy appointment?

How do I cancel/reschedule an appointment?

Therapy

I’m interested in therapy. What’s my first step?

How long does it take to get started into therapy with Momwell?

What can I expect from my first therapy session?

Is virtual therapy effective?

How much does virtual counseling cost? How do I pay?

Where are your services currently offered?

Do you bill insurance?

Does my insurance cover virtual therapy?

What is a mom therapist? Why do I need to see a specialist?

Do your therapists only support motherhood struggles?

Do you only work with moms?

Can I receive relationship support by myself?

What is the difference between baby blues and postpartum depression?

How do I schedule/request an appointment?

How do I cancel/reschedule an appointment?

What virtual therapy software do you use? Is it PIPEDA/HIPAA compliant?

How should I prepare my space for a virtual therapy appointment?

Is virtual therapy private?

Will the appointments be recorded?